Terms and Conditions

It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By accessing the shop, and placing an order through our web site you warrant that you are legally capable of entering into binding contracts and are 18 years of age or older.

The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions and if you intend to purchase from our site we recommend that you print a copy of these terms and conditions.

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy statement.

Security

Your security is very important to us. Your order is sent to us online via PayPal which uses a secure server that uses the latest SSL encryption technology to protect your credit card details.

Products

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to dispatch the items specified.

Delivery

We use a courier company to deliver wine orders to the UK Mainland and they will require a signature on delivery. If you are unlikely to be home you might prefer to use your work address. Alternatively, you might be carded leading to possible delays or, in the worst case, having to collect from your nearest depot. In the unlikely event that delivery is delayed, due to no fault of our own, we can not accept responsibility.   For orders outside UK Mainland please enquire by email info@lilyfarmvineyard.com

Tour Vouchers

Vouchers cannot be exchanged for cash and are non-transferable. No refund will be given for part use, or if voucher expires without being redeemed

The voucher must be redeemed by the expiry date shown. To book call 07977 057864 or  online at www.lilyfarmvineyard.com

External experience vouchers are subject to the terms and conditions of the Supplier until redeemed. Once redeemed Lily Farm Vineyard terms and conditions apply.

Payment

Payment is made online via a secure server and you will be given the opportunity to check that your details are accurate before you submit at the checkout.   It is your responsibility to check that your order is accurate and to supply all relevant information accurately which is necessary to complete the order requested.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

Should you have any queries with your order, please contact us on 07977 057864 between 9am and 5pm Monday to Friday.

Use Of Lily Farm Vineyard Website

The unauthorised modification (including deleting from or adding to) of this website is strictly prohibited. We cannot be held responsible for the content of any other website to which we publish a link. Lily Farm Vineyard makes every effort to ensure that this website is free from viruses and defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC. We cannot accept responsibility for any loss or damage which may arise as a result of using this website. This website may only be used for lawful purposes and in a manner which does not infringe the rights or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.

Claims

Claims for breakages or other damage must be made to the carrier at time of receipt and followed up in writing or by email to Lily Farm Vineyard within three days of receipt.

We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

Cancellation Policy

You may cancel your order, for any reason provided: –

You, or the recipient notifies us of your cancellation in writing by email within seven working days of delivery.

The goods remain unused and the packages or boxes remain unopened. You or the recipient retain and take reasonable care of the goods until you return them.

Your return packaged item(s) should be sent to Lily Farm Vineyard, Dalditch Lane, Knowle, Budleigh Salterton, Devon EX9 7AH.  Please be aware that you will be liable for the original and any postage/carrier costs incurred as a result of returning items and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us in perfect condition.

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Devon Life food & Drink Awards
Silver award
Commended award
Bronze
VA Silver award
Gold Awards
IWSC Bronze award
Ambassador
Food and Drink Member